SW-23585 - Canada (Nova Scotia) - Access to Information Solution - Deadline May 30,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-23585

Government Authority located in Nova Scotia; Canada based organization looking for expert vendors for Access to Information Solution.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide Access to Information Solution the implementation of a FOIPOP Case Management Solution to facilitate the processes required for FOIPOP case management within IAP Services;
• Mandatory and optional reporting of FOIPOP requests, their statistics and fulfilment timelines and details;
• Integration with Nova Scotia’s Login Services (NSLS);
• Integration with Nova Scotia’s payment Services;
• The implementation of a solid, electronic records redaction application, either integrated with the proposed FOIPOP Case Management Solution or as part of that solution;
• Online services for applicants to submit FOIPOP requests and pay application and processing fees;
• Online services for applicants to receive their correspondence and materials generated from their FOIPOP requests;
• User administration roles within a case management solution;
• Generating correspondence in the form of emails, letters and forms within the FOIPOP case management solution;
• Data migration from the present-day system to a new case management solution;
• Addition of a Review Process Module workflow process to the FOIPOP case management solution;
• Addition of a Publication Review Team workflow process to the FOIPOP case management solution;
• To facilitate Ad Hoc Reporting;
• To ability to facilitate the interface with BI tools and dashboards, at a future time; and
• High-level tracking of Consultations from Other Public Bodies/Jurisdictions
- Provide and implement a Case Management Solution to support the operational needs of IAP Services;
• Ensure protection of the privacy, security and confidentiality of the Province’s information assets and Province’s confidential information;
• Provision maintenance and support services for the Case Management Solution;
• Provision on-line web services to manage FOI requests, payments and fulfilment of FOIOP information requests;
• Provide cost-effective business continuity and disaster recovery services for the Case Management Solution and on-line services;
• Provide effective and seamless participation in a multi-vendor environment and the willingness to work with all parties to co-operate with each other and other service providers in good faith during moments of crisis and proactively confront and resolve any issues;
• Leverage best practices that emphasize industry standard technology platforms and processes;
• Provide a pricing structure that is flexible, transparent and responsive to the current and future business requirements;
• Provide access to knowledge transfer, new technologies, value added support, processes and resources that will improve the Province’s ability to respond to its business requirements and enable the Province to capitalize on advances in technology;
• Provide access to the Suppliers leading edge technologies, services, systems, processes and other innovations relating to the Case Management Solution and the Services;
• Develop a long term and mutually beneficial business relationship characterized by, among other things, mutual co-operation, good faith and flexibility; and,
• Allow the ability of the Province to add new additional services to the Services provided in an efficient and cost-effective manner.

[C] Eligibility:

Onshore (Canada Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 30 May, 2019

Category : Software, System and Application, Auditing, Finance and Accounting, Case Management Services

Country : Canada

State : Nova Scotia

RFP Expired

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